Customer choice in home care services - LOV

We offer:

• a contact person to whom you can always turn if you have questions or concerns
  
• the opportunity to participate in regular quality reviews
  
• daily follow-up of home care visits.
  
• you will be contacted by us if we are more than 30 minutes late for your visit.

Our goal

Each customer should be met as a unique person with self-determination. In the meeting with Härnösand municipality's home care service, you should feel well.

Description of the service

The municipality's home care service has been established since the mid-1960s. Approximately 220 permanent employees work in the home care service, as well as a number of temporary staff. We work and provide service and care seven days a week, around the clock.

Staff skills

70% of our staff have some form of nursing training. All permanent staff have photo ID cards. They also have name badges with our logo.

Temporary staff all have a name tag showing that they are employed by the municipality's home care service.

This is how we work

Focus on the customer! It is important to us that you participate in the design of the home care services you are entitled to receive. It is also important to us that you feel safe in your meeting with us, that you are treated well, that the help you receive is consistent with what you have been granted and that the help is provided as you want it. We strive for continuity in terms of the time of visits and what is to be done at your home.

We are always guests in your home!

Language skills

All our staff must have a good command of spoken and written Swedish. Other languages used in our operations are currently Arabic, English, Finnish, Polish, Portuguese, Somali, Spanish and German.

If you do not speak Swedish, we work to ensure that you are assisted on a number of occasions by a person who speaks your language and knows your culture.

Contact details

The head of unit in the home care district to which you belong can be contacted via the municipality's switchboard on telephone number 0611 - 34 80 00.

We are approved by the municipality of Härnösand to perform home care according to category:
A nursing - service.

We offer:

All forms of help the assistance unit at the municipality grants you as a customer.

The company's goal

Our vision is that everyone who is part of Modern Omsorg should feel involved and that the customer's needs are always in focus. Modern Omsorg places great emphasis on the recruitment of staff in order to achieve high standards in our services. The business is managed with a present leadership, high morale and good ethics.

Description of the company

Modern Omsorg is a local company that provides high quality home care. We have commitment, closeness, community and participation as keywords for the business.

The competence of our staff

Our staff have a genuine interest in working in healthcare. Therefore, they are both committed to their work, responsible and very knowledgeable.

We have both assistant nurses and nursing staff working with us. All have a good knowledge of the Swedish language and undergo a web-based training in dementia at introduction.

This is how we work

We work in small groups around each customer to maintain good continuity. You as a customer are always in focus and we take your wishes into account. Our coordinators each have their own area of responsibility, which makes it easy for you as a customer to know who to turn to and who has good knowledge of you and your needs.

Languages spoken

• Swedish
  
• English
  
• Persian
  
• German
  etc.

Contact details

Switchboard: 0611-22 000

Opening hours
Monday - Friday: 07:00 - 16:00.

E-mail: info@modernomsorg.se
Website: modernomsorg.se External link, opens in new window.